Get help.
Questions about the app, your photos, or your billing reach a person, not a queue. Email us and we will get back to you within one business day.
Response time
Within one business day, Monday to Friday, US Central Time.
Before you write
Including these makes almost every issue faster to solve:
- The email address on your account
- The property address of the shoot involved
- Roughly when you captured it
- What you expected to happen, and what happened instead
- A screenshot, if the app showed you a message
Common questions
A room did not upload, or a set shows as failed
Reopen the house, shoot the room again, and tap Keep. Keeping a new set also retries anything for that house that had not finished uploading. If a set was rejected outright rather than simply stalled, that room needs to be reshot — a rejected set does not retry.
My client says the link does not work
Share links stop working fourteen days after they are created. If the house itself is still within its thirty-day window, open it and send a fresh link. If the house has expired, the photographs are gone and cannot be recovered.
How long are my photos kept?
A completed house and its finished photos are kept for thirty days from delivery, then permanently deleted. The original bracketed frames clear about three days after delivery. Download anything you need to keep before those windows close — deletion is permanent. Full detail is in the Privacy Policy.
Photos look too bright, too dark, or the window is blown out
Check that the room was still at the moment of capture — a tripod or the two-second timer helps. If a single window facing direct sun is still clipping, try widening the exposure spread for that shot in the app's bracket settings. If a whole set looks wrong, email us the property address and the approximate capture time and we will look at the frames.
Changing or cancelling my plan
Sign in at app.frameperfect.co to change plans or cancel. Cancelling takes effect at the end of the current billing period and you keep access until then. Plans are counted in houses, not photographs.
Deleting my account
Email us from the address on your account and we will close it and delete your data, including any photographs still stored. See Your choices and rights.
What devices are supported?
FramePerfect runs on iPhone, and requires iOS 17 or later.
Reporting a security issue
If you believe you have found a security or privacy problem in the Service, email support@frameperfect.co with the details. Please give us a reasonable opportunity to address it before disclosing it publicly.
Company
Frame Perfect LLC
Dallas, Texas, United States
support@frameperfect.co
See also our Privacy Policy and Terms of Service.